During evenings, weekends, holidays, and outside normal clinic hours, patients may contact their physician by:

  • Leaving a voice message and/or

  • Requesting an appointment via email.

Messages will be triaged by the physician and attended to based on need. Medical concerns that are considered non-urgent will be addressed in an appointment during regular clinic hours. Patients may book these appointments online. If a medical concern requires urgent assessment, the patient may be directed to the nearest Emergency Department. Semi-urgent concerns will be attended to based on provider availability.

Other suggestions on how to obtain medical care outside Willow Family Medicine, if necessary:

  • East Edmonton Health Centre Urgent Care Services. This small emergency room has evening and weekend hours and no inpatient capacity. It is excellent for issues that are not life-threatening but require more than a doctor's office (e.g., broken limbs, severe burns).

  • Strathcona Community Hospital is located in Sherwood Park. A small emergency room is open 24 hours a day, with no inpatient capacity. It is excellent for issues that are not life-threatening but require more than a doctor's office (e.g., broken limbs, severe burns).

  • Northeast Community Health Centre. This small emergency department is open 24 hours a day and has no inpatient capacity. It is great for issues that are not life-threatening but require more than a doctor's office (e.g., broken limbs, severe burns).

  • Urgent Mental Health. The Royal Alexandra Hospital now offers 24/7 mental health access for crisis and non-crisis situations. Here, patients can obtain urgent psychiatric and social work services. Alternatively, calling 211 can help provide direction to patients with semi-urgent needs.

  • Stollery Children's Hospital. For urgent or emergent pediatric issues.

  • Ellwood Pediatric Walk-In Clinic. For non-urgent, walk-in pediatric matters.

  • Alberta Health Link. A phone service staffed by registered nurses to help triage your concerns.

  • Virtual Mental Health - Alberta Health Services Online Programs

  • Pregnancy Related Issues. If less than 20 weeks, please visit any emergency department and/or contact your doctor. If greater than 20 weeks, please contact your doctor and/or proceed to labour and delivery. Grey Nuns, Misericordia, Royal Alexandra, Fort Saskatchewan, and Sturgeon County Hospital are the only hospitals with labour and delivery.

  • 8-1-1 offers a Virtual MD Connect Health Clinic, connecting patients to an AHS nurse and physician as needed.

  • HEAL (Health Education and Learning) program is a resource aimed at providing families across Alberta with easily accessible, reliable information about common minor illnesses and injuries in children. The content provided in the HEAL program comes directly from the Pediatric Emergency Medicine experts at the Alberta Children’s Hospital and Stollery Children’s Hospital.